Pegasus Whiteboards Products®, is North America's best source for Dry Erase Whiteboard products. At Pegasus AV we recognize the need for quality products, lower prices and service. We priced our products at economical prices. Without requiring minimum quantities purchasing.
Pegasus is committed to offering the best possible product with features and benefits most asked in the market place. We stand behind our products with some of the longest warranties in the industry.
Our low prices did not compromise our product’s quality. PEGASUS just removed the middle man. Quality, Convenience, Lower Price and Service are the benchmarks of Pegasus Whiteboard Products®.
If you would like more information about our products please send an e-mail to us at firstname.lastname@example.org
and we'll respond within 15 minutes
Pegasus Whiteboards Products®, is located in Illinois with product manufacturing and fulfillment hubs around the country
If you do not want to submit an order online, have additional questions about our products, please contact us at email@example.com
call, email or fax us at:
Sales Support e-mail: firstname.lastname@example.org
Sales (U.S.A. customers only) TOLL FREE (800) 486-7060
Customer Service Fax Number (847) 586-0287
Outside USA (International customers) e-mail us at email@example.com@pegasusav.us
TERMS AND CONDITIONSLifetime Limited Warranty – Porcelain on Steel Whiteboards
15 Years – Glass Whiteboards, White Enamel Painted Steel Whiteboards
PEGASUS AV Products does not sell on approval or provide a free trial period. Any returns or exchanges will occur in accordance with PEGASUS’s return policy. Before you attempt to return your Product, you must contact PEGASUS directly to obtain a Return Authorization Number (RMA), which return approvals stand solely in the discretion of PEGASUS. The RMA is to accompany the return. You must return Product in its original or comparable packaging. You are RESPONSIBLE for risk of loss, and shipping and handling fees for returning or exchanging Product. PEGASUS will not accept returns for opened and/or used Product unless they are defective and you reported them as defective within 48 hours of receipt. In which case, PEGASUS will make an exchange. PEGASUS, at its sole discretion, may apply a twenty-five percent (25%) restocking fee to all returns. You must ship approved returned packages with a RMA within 7 days to the designated address. If you fail to follow PEGASUS’s return or exchange instructions, PEGASUS is not responsible whatsoever for Product that is lost, damaged, modified, or otherwise processed for disposal or resale. Per the discretion of PEGASUS, you will receive a refund of the approved, return item's amount you paid excluding freight charges.
Buyer may not refuse shipment without prior approval and a cancellation number or there will be a 25% restocking fee. Buyer canceling an order prior to shipping must obtain a cancellation number or a 25% restocking fee will apply. Buyer may return defective merchandise for exchange, to PEGASUS Audio Visual Products, Inc.,within thirty (30) days of receipt, provided Buyer obtains a RMA NUMBER from Pegasus Audio Visual Products, Inc., prior to returning goods.
ALL Products that proven to have been opened and or used, will not be taken back (no exceptions) unless they are defective and they are reported as defective within 48 hours of receipt. They can be returned with an RMA.
REFUSAL of shipment.
If a customer refuses an order that were to be delivered to them without a valid reason, then the customer will be responsible for both the shipping cost to send the initial order to them (customer) and the shipping costs incurred by Pegasus Whiteboards to have the whiteboard package(s) shipped back (returned) to our warehouse and we will also charge a 25% Handling Fee to cover the additional costs of processing of the refuse order.
We guarantee all products will ship free from defects in material and workmanship. If any product fails to perform under normal use, Pegasus Whiteboards Products will replace it.
This warranty does not cover damage resulting for installation or any modification to the product by the customer.
Whiteboard surfaces are guaranteed for varying terms depending on surface materials.
Not included in Pegasus Whiteboards Products warranty are the following conditions: normal wear and tear, natural weathering or fading of hardware or finishes, including corrosion in highly corrosive environments. Glass breakage, scratches, failure due to misuse, abuse, lack of maintenance, or by alteration to the board. Improper handling, installation or maintenance. Damage from settling or movement of wall or building. Condensation due to excessive humidity levels in building. Labor and materials for installation of a complete replacement product or any repainting or finishing required in connection with any warranty work. Incidental or consequential damage.
Limitation of Liability
Seller’s maximum cumulative liability to buyer shall not exceed the monetary amount of the purchase price of the goods claimed to be defective. Buyer is not entitled to consequential or special damages.
You will be able to view the TOTAL shipping cost of your order before the order is complete. Shipping and Handling charges provided at the checkout shipping calculator ("estimate shipping for this order") are the final shipping and handling cost to be charged for your order. There are no hidden shipping charges.
The prepaid shipping fee paid is to the consignee loading docks or curb side ONLY. The trucking company is only responsible for taking the freight to the back of their truck. It is your responsibility to take the freight into the building or home.
Shipping and handling charges are non-refundable for all returns
We deliver to: Universities, Colleges, Schools, Churches, Government offices, Business, Home Offices, residential customers etc.
Shipping Charges; Taxes; Title; and Risk of Loss. Shipping is an additional charge unless PEGASUS expressly agrees and indicates at time of sales. Loss or damage to the Product that occurs during shipping by a PEGASUS chosen courier is the responsibility of PEGASUS when reported to PEGASUS within 48 hours. Loss or damage to the Product that occurs during shipping by a courier you selected is your responsibility. PEGASUS is not liable for packages left at the recipient’s address. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
IF YOU FAIL TO INFORM PEGASUS ABOUT THE DAMAGED PRODUCT WITHIN 48 HOURS, YOU TAKE FULL RESPONSIBILITY OF THE PRODUCT. You must claim any tax exemption and provide documentation at time of sale. Unless otherwise stated, you are responsible for all taxes and duties associated with the orders. Shipping dates are estimates only.
Pegasus will not be responsible for delays in delivery due to events beyond its control, including shortage of inventories, transportation strikes, transportation failures or acts of God.
** Buyer shall examine all merchandise promptly on receipt thereof. Buyer shall notify PEGASUS Whiteboards Products, of all claimed shortages or damaged merchandise within forty-eight (48) hours of receipt of goods. Failure to give such notice shall be deemed an acceptance of the goods as of the date of shipment.
Reversible Dry Erase Boards, Glass boards and Whiteboards are shipped out by truck the shipping fee paid is to your loading docks or curb side ONLY. If your order comes to you by truck you have to open and inspect your order regardless of what the outside of the carton my looks like. Large objects like Dry Erase Boards can be damaged during transit and it is your responsibility to inspect your shipment on arrival. We will replace any damaged product free of charge if it is signed for as damaged upon arrival.